Complaints

We take complaints very seriously. This is in line with our commitment to provide a personalised and quality service to our customers.

If you feel we have fallen short of providing you with the quality service you expect, you are urged to direct your complaint to the Branch Manager or Head of Department where your transaction originally took place. We feel that most complaints can be resolved at this level.

If you feel that your complaint has not been dealt with in a satisfactory manner, you are invited to write to:

The Customer Services Officer
Lombard Bank Malta p.l.c.
82, St. Sebastian Street
Qormi QRM 2335
Malta

or by e-mail to

Should you choose to lodge a complaint via e-mail, we suggest that you refrain from including confidential information in the mail.

We commit ourselves to investigate your complaint in the shortest possible time.