Banking Systems Support Officer

In line with the Bank’s continued development, the need has arisen to engage a suitable individual to perform the duties of Banking Systems Support Officer. 

The main responsibilities of the role include but are not limited to:  

• Maintaining a banking systems support desk;
• Investigating and providing a resolution to user support issues;
• Escalating any unresolved issues with systems vendors;
• Recommending improvements to banking procedures in line with banking systems workflows;
• Drawing up test packs for testing of updates and new releases;
• Conducting test and documenting results of updates and new releases;
• Conducting user-access reviews in line with established procedures;
• Performing any tasks ancillary to the above. 

The applicants as a minimum shall:   

• Hold an MQF Level 4 qualification in Information Technology or a related professional / technical qualification;
• Possess sound analytical skills, capacity for teamwork and determination;
• Have good communication skills, particularly in spoken and written English. 

Experience in banking or financial services will be considered an asset.

Applicants should send their application accompanied by a detailed CV to [email protected]. 

Applications will be treated in strictest confidence. Any soliciting will lead to automatic disqualification.