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FAQ

How can Lombard Bank assist you with your queries? Click on the drop down menu to browse through a selected list of topics. The answer will then appear right below.

Branches

What are the contact details of my Lombard branch?

You may retrieve information about the contact details of your Lombard branch by clicking here.

What are the opening hours of my Lombard branch?

You may retrieve information about the opening hours of your Lombard branch by clicking here.

How do I make an appointment to see someone in branch?

You can set an appointment by visiting our general enquiries page here.

Cards

What products are available?

You may retrieve this information by visiting our Cards page here.

What is the difference between a Credit card and a Debit card?

You may retrieve this information by visiting our Cards page here.

What is a Credit Limit?

You may retrieve this information by visiting our Cards page here.

How much is the interest rate on the debit balance?

You may retrieve this information by visiting our Cards page here.

When is a credit card statement generated?

You may retrieve this information by visiting our Cards page here.

Can a credit card statement be mailed to a different address?

You may retrieve this information by visiting our Cards page here.

How much and when is the overdue fee charged?

You may retrieve this information by visiting our Cards page here.

How is the minimum payment calculated?

You may retrieve this information by visiting our Cards page here.

What happens is I fail to effect the requested minimum payment?

You may retrieve this information by visiting our Cards page here.

How much is the over limit fee and how is it calculated?

You may retrieve this information by visiting our Cards page here.

What other charges may be incurred?

You may retrieve this information by visiting our Cards page here.

Can I use my Card as soon as I receive it?

You may retrieve this information by visiting our Cards page here.

What happens if I lose my card?

You may retrieve this information by visiting our Cards page here.

What happens if the main card is lost & there is a supplementary card attached to it?

You may retrieve this information by visiting our Cards page here.

Is there an insurance cover with cards?

You may retrieve this information by visiting our Cards page here.

What should I do in case I find Duplicate or unauthorized fraudulent transactions on my Statement?

You may retrieve this information by visiting our Cards page here.

What are the time frames and what documentation is required should a chargeback be requested?

You may retrieve this information by visiting our Cards page here.

Are there instances when I cannot dispute a transaction and file a chargeback?

You may retrieve this information by visiting our Cards page here.

How long will it take for a transaction to be debited to the card account?

You may retrieve this information by visiting our Cards page here.

What is the daily limit?

You may retrieve this information by visiting our Cards page here.

How can I effect a deposit/payment on my card?

You may retrieve this information by visiting our Cards page here.

When are direct debits executed?

You may retrieve this information by visiting our Cards page here.

What balance is paid by direct debit?

You may retrieve this information by visiting our Cards page here.

How does a direct Debit work?

You may retrieve this information by visiting our Cards page here.

What is 3D secure?

You may retrieve this information by visiting our Cards page here.

What are the possible reasons why a transaction may not be successful?

You may retrieve this information by visiting our Cards page here.

My card has been captured by a cash machine. What should I do?

You may retrieve this information by visiting our Cards page here.

The ATM didn't give me my money but my account has been debited. What do I do?

You may retrieve this information by visiting our Cards page here.

What happens if do not want to renew my card?

You may retrieve this information by visiting our Cards page here.

How do I apply for a Lombard Bank Card?

You may retrieve this information by visiting our Cards page here.

Current & Savings Accounts

How do I open a current account?

To open up a current account kindly check which branch is convenient to you here.

How do I choose the best savings account for me?

You may choose the best savings account by visiting our Deposit Accounts page here.

What is the minimum opening deposit?

To know the minimum opening deposit kindly visit our Deposit Accounts page here.

When is interest paid on my savings account?

You may retrieve information about interest paid on your savings account by visiting our Deposit Accounts page here.

International Banking

How do I find out more about International Banking?

You may find out more about International Banking by clicking here.

How do I transfer money abroad?

To find out more on how to transfer money abroad please click here.

How can I generate an IBAN?

To learn how to generate an IBAN please click here.

How do I receive money from abroad?

To find out more on how to receive money from abroad click here.

What is an IBAN?

You may retrieve information about what IBAN is click here.

Internet Banking

What is the Lombard Internet Banking (IB) Service?

You may retrieve this information by visiting the Internet Banking page here.

What facilities does the Lombard IB Service provide?

You may retrieve this information by visiting the Internet Banking page here.

What bills can be settled through the Lombard IB Service?

You may retrieve this information by visiting the Internet Banking page here.

Which accounts can be accessed from the Lombard IB Service?

You may retrieve this information by visiting the Internet Banking page here.

How can I apply for the Lombard IB Service?

You may retrieve this information by visiting the Internet Banking page here.

How can I login to Lombard IB Service?

You may retrieve this information by visiting the Internet Banking page here.

How do I generate a Security Code?

You may retrieve this information by visiting the Internet Banking page here.

What can I do if my Security Token is lost or stolen?

You may retrieve this information by visiting the Internet Banking page here.

Is Lombard IB Service secure?

You may retrieve this information by visiting the Internet Banking page here.

How can details of pages viewed on the internet be removed?

You may retrieve this information by visiting the Internet Banking page here.

From where can I obtain further information?

You may retrieve this information by visiting the Internet Banking page here.